On this page we have compiled a wealth of answers to common and frequently asked questions.
If you cannot find the answer to your question here, please contact us and we will be happy to help. For ticket related queries please contact www.ticketmaster.fi.

For general enquiries please contact info@allaslive.fi and we will endeavour to respond as soon as possible.

Merchandise sold at a concert or show usually travels with the tour and is the responsibility of the organisation behind the artist or show, so in most cases we, as the event organiser, unfortunately have no idea if merchandise is available or what products are on sale. If merchandise is available, you can see a more detailed selection and price list on the event.

In order to make our events safe for all parties, not all objects or materials are allowed to be brought to the event. Our events are subject to security checks on arrival. Please note that not all events will have a storage facility (cloakroom) for your belongings.
We recommend leaving large backpacks and bags at home or in the sling for the duration of the event.

The list of prohibited items / substances includes, but is not limited to:

• Bringing hazardous materials and objects to or near the event is strictly prohibited to ensure the safety of the public.
• These substances and objects include, but are not limited to: firearms, knives, knives and other bladed weapons, sharp staple guns, hairspray bottles and other aerosols, liquids, alcohol, narcotics, fireworks and laser pointers.
• Photography with smartphones and small digital cameras is allowed. System cameras (= cameras with detachable optics), video cameras and GoPro devices, drones, selfie sticks, tape recorders, tablet computers and laptops are prohibited.
• Power banks (backup power supplies) are allowed.
  Bottles, jars and cans (glass, plastic, metal).
• Camping equipment (stools, tables, barbecues)
  Strollers and prams. In some cases, prams may be left in the sling for storage if there is space.
• Bringing umbrellas is prohibited for safety and visibility reasons, especially for outdoor events. In case of rain, please bring a raincoat or disposable raincoat, for example. The umbrella must be left in the cord.
• Medicines and aids necessary for health reasons are allowed. Please bring a prescription or medical certificate to show the staff when asked.
• Fan banners and flags are allowed, but must not be raised in the air in front of the stage or anywhere else where they may obstruct the view of others. The stewards may ask you to lower your sign. Flag and banner poles and sticks should be left at home, as bringing them to the Altai is prohibited for safety reasons.
• Crowd surfing on the hands of the audience is prohibited for safety reasons and will result in removal from the concert.

The steward will make the final decision on what may be brought to the event. If the steward finds prohibited objects or materials during a security check, he or she has the right to remove them.

In general, for safety reasons, you are not allowed to bring your own food or drink to the event. Exceptions may be made for medical reasons, in which case you will need to bring a medical certificate or similar to present at the entrance.

The pool's restaurant services will be on hand to serve guests during the event, for more information on their menu please visit https://www.allasrestaurants.fi/en/allas-restaurants/.

Depending on the venue, you may be able to store your belongings for the duration of the event for a fee.

Contact the venue for more information about storage.  

At the time of purchase and on the ticket, we will only indicate the opening time of the doors, unless the performance time is explicitly stated.

More detailed schedules and performance times are often not confirmed until the week of the event, when we receive the schedules from the artists' organisations. All schedules will be updated on the event page of our website, so we recommend that you check there as the event approaches. 

We do not publish exact end times as this depends on the artist and can vary. All concerts end before 22:00. 

We recommend that you arrive early as the times listed are estimates and may change on the day of the concert. Any changes and more detailed schedules will be posted on the event page and our social media channels closer to the event.

Camcorders and mobile phone cameras are generally permitted for personal use at our events. System cameras (=cameras with detachable lenses), video recording of events and other recordings are prohibited. Please note that the artist organisation may change the policy and prohibit filming at any time - so always follow the instructions of the stewards at the venue.

Official filming permits are reserved for accredited media with media passes. All accreditation requests will be processed during the week of the event and there are a limited number of places available. If you would like to be accredited for any of our events, please contact markkinointi@allaslive.fi

Every artist is different and the sound pressure level at concerts can vary. Earplugs are available for purchase at all of our events. We recommend that all our customers wear hearing protection to protect their hearing, regardless of the event.

As an OP cooperative bank owner-customer, you get early tickets for Allas Live concerts and early access to the concert venue from OP's own entrance one hour before the doors open to the general public. You receive early access to ticket sales and entrance to the venue one hour before others by buying your tickets in OP-mobile.

Read more about the owner customer benefit and instructions how to buy tickets here: https://www.op.fi/en/private-customers/owner-customer/allaslive

Please note! Keep an eye on your email as more detailed schedules and entry information will be sent to you during the week of the event. If you miss the given time slot, we cannot guarantee you early entry.

Further instructions on timing, arrival and other details of the VIP package will be sent by email approximately 2-5 days before the actual performance date. Information will be sent to the subscriber's email address provided at the time of purchase. If you have not received an email 24 hours before the event, please contact the address shown on the order confirmation or in the terms and conditions of the package, which is Ticketmaster.

If you have purchased a package as a gift, it is the responsibility of the purchaser of the package to pass on the necessary instructions to the end user of the VIP package.

Allas Live is accessible For the duration of the shows, space will be reserved near the stage for customers with assistive devices and their assistants. If your assistive device requires electricity or you have any other special needs during the show, please contact tuotanto@allaslive.fi well in advance.

Personal assistants are generally admitted free of charge to concerts; the accompanying person requires a ticket, which can be redeemed at the time of purchase.

Allas Live has a zero tolerance policy for all forms of harassment, bullying, discrimination, violence and abuse of power. We require everyone who visits us to commit to the principles of a safe space. 

Please speak to bar staff or stewards immediately if you witness any form of inappropriate behaviour at an event. If you experience harassment at Alta, you can also contact us afterwards at info@allaslive.fi Please note that we do not have an email hotline during gigs. In the event of an acute situation, please report it as soon as possible to the staff on site.